NO RETURNS: We do not offer returns once the order is delivered. Returns are not available on COD orders.
EXCHANGES: Exchanges are allowed within the same price range and must be initiated within 2 days from the date of delivery at https://www.figliving.com/apps/return_prime.
DEFECTIVE OR INCORRECT ITEMS: If you receive a defective or incorrect item, contact us within 3 days of delivery. A first opening video is mandatory. Replacements are arranged within 7–10 business days. Total complaint resolution may take up to 15 working days (excluding Sundays and holidays). Contact:
[email protected] | +91 9821885227.
REFUND ELIGIBILITY: Refunds are applicable only for orders that were not delivered. Approved refunds may include a 2% restocking fee and return shipment charges deducted at final settlement.
CANCELLATION POLICY: Cancellation requests must be raised within 3 hours of placing the order. If already shipped, the order must be refused at delivery. Once delivered, refunds will not be issued.
REPLACEMENT POLICY: Complaints must be raised within 3 days of delivery with the first opening video. Customized or discounted products and items damaged due to improper handling/installation are not eligible. Replacement is allowed if the item was defective, damaged in transit, missing from the package, or wrong item received. Item must be unused, in original packaging, and include all accessories.